Dan G.
Chicago, IL – 3/16/2011
This is my new shop.
Pricey estimates at Perillo had me looking around at other options. Thanks to Chicago yelpers I found MPC right in the neighborhood. The Black Mamba, that would be my ’96BMW 328i, is still chugging along like a champ. I’ve been bringing it to this garage and Jonathan and his team do great work. He explains everything very clearly for me and shoots me straight about what must be addressed and what to keep an eye on. I’ve recently been here for some brake and exhaust issues. The car, not me. Again great service and contact about my ride. I’ve been able to get in the shop quickly and have my car back by the day’s end. Kind of tricky to get to with the Lake st construction. Just take Randolph west and hang a right on Ogden, then right on Lake and there you are.
What, you thought Kobe was the only black mamba?
Andrew A.
Chicago, IL – 1/29/2011
Can’t wait to pull my 1986 Porsche 944 T out of storage on April 1st. My first stop is MPC to get her road ready with Tom & Emil. They are simply the best and deliver what they promise.
Julie
Chicago, IL – 8/18/2010
Note to Dane Cook fans: You do not have to worry about receiving the “tiny unicorn in your exhaust” runaround from the amazing team of professionals at this establishment.
I have been looking for a reputable place, preferably a small business over a dealership, to have my car regularly serviced for quite some time. I’ve had bad experiences in the past since Volkswagens can be quirky to service at times, but I am overwhelmingly delighted with the service I received from Midwest Performance Cars.
The service I received from Tom, the owner, and his team of specialists, was second to none. While the service I needed this time around was pretty mundane (new tires, oil change, new rear brakes), everything was done promptly, correctly, and exactly as promised for a very reasonable rate. I was also able to ask questions about repairs I will likely need down the road without feeling pressured to have additional work performed that wasn’t immediately necessary.
Moreover, not only did I feel my car received its due attention, I also felt equally cared for as a customer, which certainly not something I’ve experienced in the past when it comes to maintaining my vehicle. This team takes pride in their work, their shop, and the opportunity to provide good service to everyone who walks through the door, and it shows in all they do.
While the shop specializes in servicing some pretty badass fancy cars, they treated my comparatively simple VW Golf with as much attention to detail and importance as any other car in the shop, which I greatly appreciated.
This was easily the least anxiety-producing car repair experience I have ever dealt with and I will definitely be taking my car to this shop from now on!
Megan B.
Chicago, IL – 7/6/2010
I have been taking my Audi to Midwest Performance Cars for everything from an oil change to replacing breaks to my check engine lights over the last few years. I have continually been impressed with Tom & Lee with their customer service and beating the dealership repair prices by at least 10% every time.
I know that they work on much larger repair jobs for other cars, but they never have a problem helping me out with even the smallest of things. It’s great to know I have a reliable place to bring my car and I don’t have to worry about them recommending work that I don’t really need.
Kathy B.
Chicago, IL – 4/9/2010
I have been to MPCI several times, for both routine items like oil changes but also for (latest was a battery issue) with my 02 Porsche convertible. I can’t say enough about the ease of dealing with these guys. They’re nice, they’re responsive (someone answers the phone!), and their labor rates are reasonable. They also had no problem working with my warranty insurance company. Much easier than driving to the suburbs and dealing with sky high dealer labor rates and wondering if you’re getting screwed by the up sell. I highly recommend Tom and his crew.
Laura S.
Chicago, IL – 1/8/2009
Was looking for a mechanic that specializes in Volkswagen parts and that is centrally located to downtown. Found Midwest Performance Cars in West Loop.
Brought my car in for check engine light on Friday afternoon at 2 PM. Lee called me back at 2:45 PM that same day with the car diagnosis. Now, I know a tiny bit about car mechanics and as an intelligent woman, I appreciate a respectful explanation of relevant repairs. This is exactly what I got from Lee at Midwest. He told me that the repair could wait, the car was drivable etc. Thank you. I went ahead with the minor repair anyway and some other routine maintenance.
Lee called me the next morning, Sat and told me I could pick my car up at 12 PM. When I picked up my car they had given me one of the car parts at no cost (an approx $150 value). Maybe I’m a sucker and it was too good to be true (here I was thinking that I was special) but as it turns out, I went back to read some Yelp reviews and apparently Midwest does this sort of thing all the time for it’s customers. Little freebies here and there for the sake of customer appreciation? Fine by me. Thanks Lee and Midwest. I’ll be calling you if there’s a next time. Quality, fair & honest, fast, respectful, friendly service. A rarity in this industry.
FYI – If you need to wait for your car repair or oil change, there’s a nice lounge right next door, Bottom Lounge. Full food and drink menu.
Josh M.
Skokie, IL – 8/25/2010
An honest car repair shop!
What a concept.
Highly recommended.
John H.
Chicago, IL – 6/9/2009
Bar none the most honest and competent car repair in the city. I tell them the problem, leave my Benz, and come back to pay the bill. Easy. The prices are reasonable and half the cost of a dealer. The work is excellent as I have never had to go back for something once they fix it. The manager, Lee, listens well and gets things done right. The mechanics, especially Emil, are more than competent; they are artists with a foreign car. A dealer wanted $2,000 for a repair that MPC fixed for $200. Yes, I said $200. They saw the problem was a simple fix and I did not charge me for what I did not need. That kind of honesty lets me relax. I know when they say a repair is essential I have no worry that it is true. A Benz is expensive to maintain, but it is less of a hassle and way cheaper having the work done here. They also fix all four of my motorcycles with absolute precision.
Robb J.
Chicago, IL – 3/15/2008
Based on the previous info here I decedied to give MWPC a try after being in the exact situation the previous reviwer had. Having purchased my Certified Pre Owned BMW from Perillo’s I had been enjoying free, albeit crappy, service from their insane service dept. Still, it was factory and it was free. Fast forward to just out of the extended warranty period. The air bag light pops on. I look at the steering wheel and go “oh my airbag what is wrong with you?” then I started looking around and realized that my car has no short of 6 airbags…. Probably should get this one figured out… Take it to the dealer. I get a qoute of $4700 the fix a wide array of issues. I’m told my engine is leaking oil and misfiring, brakes need to be replaced and that my air bag computer is bad. Considering this is 25% of the purchase price I was a bit curious about it. That and the car had been driving great, had not been seeing any oil under, etc, etc. I had Perillo deal with the Air Bag issue and took the car over to Lee at MWPC.
Lee took the car from me and called me the next day to say this: Your car reported a single misfire event, which is probably due to hitting a big bump ad unseating the coil for the cylinder for a breif moment. Save $650. Engine Manifold is leaking so little oil that its really not a issue. Save: $750 We did brakes and found out there was a wheel bearing issue. Total cost with better than OEM parts, great attitude and easy come easy go timing: $1600. Amazing!
James S.
Chicago, IL – 4/27/2010
The customer service is fantastic, but equally as important these guys really know what they’re doing. My first experience came after I brought my car to the Land Rover dealership, got a quote for some repair work and then stopped by this place to get a second opinion. Their quote was half, and I have no doubt the work they did was at least as good. (Problem was fixed and has never been an issue since.) I had to bring the car in again, and again everything was great. When it came time to pay, there was a misunderstand about a small portion of the work, and Tom told me not to worry about it. I was amazed. Though the dollar amount was a small percentage of the total amount it was so refreshing to see a business actually value its customers. All that wouldn’t matter if they didn’t do great work, but they do.
Great place.
Andrew A.
Chicago, IL – 11/03/2010
As a first-time Porsche owner, I’ve interviewed many local garages and dealers to service my car. I’d put the quality of service, communication, expertise and integrity of the team at MPC over any I spoke to. Tom and his team tell it the way it is and deliver what they promise. If you want real expertise in all things Porsche and BMW- Tom and his team are for you. In my opinion, they charge fairly for the work and experience they offer but they don’t claim to be the lowest cost-provider all the time. If you’re looking for the lowest cost provider all the time, why would you own a Porsche or BMW? They treated me with great respect and were a pleasure to do business with and are the only techs I will allow to work on my car. They just do it right.
Nicole B.
Chicago, IL – 1/23/2011
I always went to the BMW dealership before moving here, so that’s what I did when I came to Chicago, but my experience at the Chicago dealership was terrible, so I tried this place after reading the Yelp reviews. The service manager at Midwest Performance Cars asked me to bring the inspection sheet that the dealership gave me, which was for about $7,000 of work the dealership told me I needed.
Midwest Performance Cars looked at my car and gave me their inspection sheet which had somewhat different results. The service manager took me back into the shop area and showed me everything he was talking about on my car while it was lifted up in the air, and explained it all to me. I felt very secure that they knew what they were doing and wanted me to understand everything. He probably spent about twenty minutes showing me what needed to be done and answering my questions. I didn’t get the feeling he was trying to sell things to me, and he was very straightforward. He also didn’t mind the fact that I asked a lot of questions.
I ended up spending about $3,000 and got my car back the next day. They washed it, too. Good follow up calls. My car feels like new. I highly recommend this place.
Also, they gave me a ride to work when I dropped off my car. That was really nice because it was very cold that day.
Ari G.
Chicago, IL – 7/21/2010
I purchased my ’92 911 C4 from Tom in ’05 and have had it serviced there ever since. They are friendly, priced fairly and most of all honest. I have had the typical issues you have from an almost 20 year old car with over 100k miles, but they alway diagnose all of the problems then rank them by necessity and help to not break the bank. I would recommend giving them a try to anyone with a high performance car where it is all to easy to get ripped off at a dealer or lesser service shop.
K.B.
Chicago, IL – 9/20/2009
I have been having my cars serviced at Midwest for over three years. They have always been very honest in diagnosing what was wrong with my car and giving me a fair price for the work. I am sooo tired of dealership service work that is over-priced where the service manager is on commission and anxious to sell me work that is not necessary. I have never had that experience at this shop. They specialize in Porsche and BMW but they’ve also serviced my work trucks too.
Michael M.
Chicago, IL – 9/23/2009
Midwest Performance cars is by far the best and most honest auto repair shop in Chicago! I highly recommend anyone with a German car to have their car serviced here! Their prices over the dealer are amazing and their customer service is great!!!! Easily a 5 star repair shop! thanks for everything MPC!
