DO I NEED TO MAKE AN APPOINTMENT?

While we perform work by appointment only, you are always welcome to visit our shop during business hours. Bear in mind that if we are busy, we will be tending to customers who have come in on appointment first, but if we have time free, we will be glad to discuss your vehicle and your service needs. If your vehicle is not able to be driven safely, please contact us to arrange a tow-in so we can ensure your vehicle arrives safely.

DO YOU PROVIDE ESTIMATES?

Absolutely, we are always happy to provide an estimate of the work needed. For repairs and diagnostics, we will need to see your vehicle IN PERSON in order to provide you with the most accurate estimate. Estimates cannot be provided over the telephone. Once we see your vehicle, we will absolutely contact you and get your approval BEFORE any work in begun. Do not be misled by other shops estimating repairs or providing quotes over the phone. The vast majority of the time it simply isn’t possible to give an accurate repair estimate without seeing the vehicle and having it diagnosed by one of our trained technicians. We have had many vehicles with very high repair estimates arrive at our shop only to find it was something minor, or that the previous estimate was for something not even needed to address the issue. We have also seen minor estimates from other shops missing something major. You want an accurate assessment of your vehicle and MPC can provide you with that. Call us today to schedule your appointment at 312-432-9492

WHAT IS YOUR WARRANTY?

We warranty all work that we perform for 3 years and 36,000 miles. If the part that we installed fails during that time or mileage period, we replace it and you pay nothing for parts or labor. All warranty work must be performed by Midwest Performance Cars.

WHAT KIND OF PARTS DO YOU USE, AND CAN I PROVIDE MY OWN PARTS?

We use Original Equipment Manufacturer (OEM) and Original Equipment Supplier (OES) parts, straight from the dealer network or professional parts suppliers. The ONLY exception to this would be a specialty part needed due to a special circumstance (out of production, unavailable, or customer-specified parts which meet our quality standards). WE WILL NOT INSTALL PARTS PROVIDED BY THE CUSTOMER.

SCHEDULED MAINTENANCE

We are able to perform your necessary regular, scheduled, and preventative maintenance for your vehicle. Your scheduled maintenance must be performed to maintain your warranty, but you are not required to go to the dealership for this service. Your receipt from us is proof of service in case of any manufacturer warranty claim.

TIMING BELTS

Many vehicles are fitted with an engine timing belt that requires replacement between 60,000 and 100,000 miles. On many of these vehicles, a timing belt breakage can result in thousands of dollars in engine damage. If you have purchased your automobile used and do not have records of the timing belt being changed, we can inspect your vehicle and determine its condition, and if it is due for replacement.

Copyright © Midwest Performance Cars Chicago Porsche Repair
1385 West Lake Street, Chicago, IL 60607 Phone: (312)432-9492